Refund Policy

We sell digital files, so we can't take a product back once it has been downloaded. This policy explains when we do refund.

Single design purchases

You can request a refund within 14 days of purchase if:

• the file is defective or corrupt, or won't open in the format stated on the product page; or
• the design is materially different from its description or preview; or
• you accidentally bought the same design twice (we refund the duplicate).

For a defective or not-as-described file, we'll first try to fix it or send a replacement. If we can't, we'll refund you in full. We don't offer refunds for change of mind after the files have been downloaded, or because a machine doesn't support DST or EMB when those formats were stated on the product page.

Memberships

• You can cancel a membership at any time from your account. You keep access until the end of the period you've paid for, and you won't be charged again.
• If you request it within 14 days of a membership charge (first payment or renewal) and haven't downloaded any designs in that billing period, we'll refund that charge in full.
• Once designs have been downloaded in a billing period, that period's charge isn't refundable, except for defective files as described above.

How to request a refund

Email aamir.khan@pngzilla.com with your order number and a short description of the problem. We'll reply within a few business days. Approved refunds are issued through Polar, our payment provider, to your original payment method. Your bank may take 5 to 10 business days to show it.

This policy doesn't affect any rights you have under the consumer laws of your country.