FAQ

What do you sell?

Digital machine embroidery designs. We do not ship physical products. Our catalog currently has 14 designs (Christmas and nautical motifs).

How do I receive my files?

Right after payment you are redirected to your download page and receive an email with download links. If you have an account, files are also available under My Account → Downloads.

Which file formats do you offer?

Each embroidery design includes DST and EMB machine files plus a PDF. The exact formats, hoop sizes and file size are listed on each product page. Please check that your machine or software supports DST or EMB before buying.

How is the price calculated?

Each design has a fixed price shown on its product page. Your cart total is the sum of those prices, less any coupon you apply. Any applicable sales tax/VAT is calculated and shown by Polar at checkout before you pay.

How do memberships work?

Membership plans (Starter, Pro, Unlimited) are monthly or yearly subscriptions that let you download a set number of designs per billing period. You can cancel any time from your account; access continues until the end of the period you have paid for. See Membership plans.

Can I use designs commercially?

Yes. Our commercial license lets you sell physical products (up to 500 units per design) made with our files. You may not resell or share the digital files themselves. See our License.

Do you offer refunds?

Yes, within 14 days if a file is defective, won't open in the stated format, or is not as described and we can't fix it, and for accidental duplicate purchases. Full details are in our Refund Policy.

Who processes my payment?

Payments are handled by Polar (polar.sh), our merchant of record. We never see or store your card details.

I didn't receive my email

Check your spam folder first. Still nothing? Email aamir.khan@pngzilla.com with your order number and we'll resend it.